Conversational Virtual Assistant for users of ECMWF online products and services

The goal of our challenge is to create a chatbot with which external users can have conversions to get their questions answered without the need to make use of other, existing support channels.

To achieve this, we will build up a modern processing pipeline which retrieves content from ECMWF’s helpdesk and support-related pages, apply natural language understanding algorithms to build up a semantic knowledge graph and use this knowledge graph to train the Dialogflow-based chatbot.

Users who will make use of our chatbot will hopefully find answers faster than before, and ECMWF’s support team gets more time to focus on critical support cases.

Follow the developments on GitHub